Returns

We want you to feel confident about purchasing with us, which is why our 30-day return policy gives you plenty of time to return your order if you’re unhappy. Your item(s) must be in unworn and pristine condition for a full refund or exchange, with the original tag attached or alongside the product.

All returns will be assessed by our operations team prior to being accepted. Assessment usually takes between 7-10 days to be processed.

• Engraved items cannot be returned for credit or exchanged.
• Bespoke and special orders are not eligible for return or exchange.
• Resized items are not eligible for return or exchange.

Returning Your Order to Us

If for any reason you are unhappy with your order and wish to return it for an exchange or refund, simply follow the easy steps below:

1. Contact us via sales@regaljewellerydesign.com stating your name, order number, courier used to return the item, tracking number, and the reasons for returning.
2. Use original or similar-sized packaging and label the parcel to our returns address.
3. Include all the accompanying certification and paperwork that the order was received with; failing to provide this may hold the refund or deduct from the total refund amount.
4. Ensure the courier insures the item for the full order value and is a reputable and guaranteed postal service.
5. For security purposes, under no circumstances write ‘diamonds’, ‘Regal Jewellery Design’, or ‘diamond jewellery’ anywhere on the external packaging or address label of the parcel. Regal Jewellery Design is not responsible for damage or lost packages during shipment.

You can also return your order at one of our Regal Jewellery Design stores across the UK free of charge. To do this, you’ll need to book a drop-off appointment with the relevant store either via the website, calling us at +91 766-576-6553, or emailing us at sales@regaljewellerydesign.com. Please note: the stores do not assess the returned items at the point of drop-off. They will be sent to our Quality Assessment Team where they will be deemed suitable to be returned/refunded.

Our returns address is: 10-B, Sahakar Nagar,
Jaipur, Jhotwara,
Rajasthan, INDIA,
302012

Refunds & Exchanges

Once we have received your returned item(s), they will be inspected by our Quality Assessment Team. Should the item be found to have been worn, damaged, resized, altered, or tampered with in any way, it will not be accepted for a refund.

If your item is accepted by our Quality Assessment Team, depending on the payment method used, it will take between 8-10 days for the refund to appear in your account.

We strongly advise that you inspect your item as soon as it arrives and notify us immediately of any defects or damage at sales@regaljewellerydesign.com.

Damaged & Used Items

If your package or item delivered arrives damaged, please refuse the delivery or contact us immediately at sales@regaljewellerydesign.com. If your item or package is damaged, you must contact us within 24 hours of receipt. Returned merchandise must be unworn and in pristine condition. Items showing obvious signs of wear or alteration by a jeweler other than Regal Jewellery Design will not be accepted. Products must be returned with the original tag attached or alongside the product. All returns will be assessed by our operations team prior to being accepted. Assessment usually takes between 7-10 days to be processed. Any item repaired, resized, or engraved by a third party not registered with or approved by Regal Jewellery Design’s workshop will void the manufacturing warranty.

Please return your purchase via a trusted courier and insure the package for the full amount of the purchase. Regal Jewellery Design is not responsible for damage or loss during shipment.

Jewellery Repairs

The standard timeframe for repairs is 10-14 working days. If you need to send your item for repair, please contact our Customer Care Team. In the unlikely event that there is a manufacturing fault, our Lifetime Manufacturing Guarantee means we’ll fix your jewelry free of charge. We will assess your jewelry once it’s been received, and you’ll be contacted should any charges apply.

If an item must be remade, please allow 2-4 weeks for the process to be completed. For more information about repairs, please email sales@regaljewellerydesign.com or call +91 766-576-6553 to speak with our team.

Ring Resizing

We offer resizing options depending on your ring type and complexity. Worn items can be resized except full eternity rings. Refer below for the resizing process and additional information. Our team is always available to help if you have any questions regarding the size of your ring.

Engagement & Diamond Rings

• For plain bands, non-diamond, or non-gemstone set rings, we offer complimentary resizing up to two sizes up or down within 30 days after reception of the item.
• For any resizing exceeding two sizes, we will charge a fee of £69.
• For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed to ensure whether they can be resized or need to be remade. In both cases, resizing will be complimentary up to two sizes up and down; anything above two sizes will incur a minimum charge of £69.

Eternity Rings

• Full eternity rings: Due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt. Please contact our team to discuss alternative options for your ring. The price will depend on the cost difference between sizes with a minimum charge of £69.
• Half and three-quarter eternity rings: Due to the nature of the setting, all half and three-quarter eternity rings must be assessed to ensure whether they can be resized or need to be remade for which costs will apply. The price will depend on the cost difference between sizes with a minimum charge of £69.

Wedding Rings

• For plain bands, non-diamond, or non-gemstone set wedding rings, we offer free resizing up to two sizes up or down within 30 days after reception of the items. For resizing exceeding two sizes, we charge a fee of £69. All rings will be assessed by our team prior to confirming the price.
• Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting will allow a resizing.

Custom-Made Rings

We offer complimentary resizing for up to two sizes up or down within 30 days of receipt, provided that a resizing is possible. For a resizing exceeding two sizes, we charge a fee of £69. Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, the resizing may result in additional costs that shall be borne by you. This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.

Our jewelry is resized at:
10-B, Sahakar Nagar,
Jaipur, Jhotwara,
Rajasthan, INDIA,
302012

Replating

To maintain the white gold whiteness of your jewelry through the years, your ring might need to be replated.

We do offer rhodium plating along with cleaning and polishing for a fee of £69. Please contact our team for more information.

For any further questions or assistance, please contact us at sales@regaljewellerydesign.com or call